BMW Breakdown and Accident Management.

In expert hands round the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. Our BMW Breakdown and Accident Management makes sure you’re also well taken care of in emergencies. 365 days a year, 24 hours a day.
Just contact BMW Mobile Service if you need on-the-spot roadside assistance: we’ll send a BMW Servicemobile straight out to you or arrange for roadside assistance through selected cooperation partners. If necessary, we’ll also organise a taxi or hotel reservation.
In the event of an accident, the specialists from BMW Accident Management are there for you. They know exactly what needs to be done and will have you back on the road in no time. Wherever your journey takes you, BMW Breakdown and Accident Management means you’re never left to fend for yourself.

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Breakdown Services


The BMW Accident Hotline is your first port of call in the event of an accident. And we mean that literally, because we provide you with advice and technical assistance and take care of all the details: arranging a towing service, providing a replacement vehicle or submitting the initial report to the insurance company. BMW Accident Management lets you straighten out even difficult situations quickly and simply. Our experts are there for you round the clock.

  • The BMW Accident Hotline services
  • Professional accident repair


Especially after a serious car accident, time is of the essence when the rescue services need to get injured persons out of the vehicle. That is why they need to be given full information as quickly as possible about the car in question. Where are its batteries? Where are the airbags? At what points can a vehicle can be cut open quickly and safely? That is why we came up with the idea of BMW Rescue Information for the emergency services, BMW Rescue Charts, and a special sticker for the windscreen.

  • BMW Rescue Charts
  • Sticker for the windscreen


With BMW Mobile Care, a comprehensive package of mobility services is available to support you in the event of a breakdown. For maximum mobility – when it matters. No matter what day or time, simply contact BMW Mobile Service via the iDrive menu (only on vehicles with Control Display). In most case our specialists can simply instruct you over the phone.

If you need roadside assistance on site, we can arrange a BMW Servicemobile quickly and reliably and, if necessary, a lot more besides, such as a towing service, a taxi and hotel accommodation. With BMW Mobile Care, our pan-European mobility guarantee, you will have all the advantages on board. The extensive range of BMW Mobile Care services is of course free of charge for you.

  • Roadside assistance on site
  • Help with punctures and mishaps
  • Towing service to the nearest BMWService


As a fundamental principle, only costs of a nature and scope that have been agreed with Mobile Service can be covered. Generally speaking, we take care of the costs of all BMW Mobile Care services directly on your behalf. If, exceptionally, you need to pay for services, we will reimburse you immediately. To do that, we need the original invoices for the services used (for example vehicle recovery companies) together with a copy of the repair invoice, and the completed notice of breakdown.


BMW Mobile Care services for breakdowns are valid for travel in the following European countries:
Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia and Montenegro, Sweden, Switzerland, Slovakia, Slovenia, Spain (incl. Canary Islands) and Turkey.


BMW offers you a guarantee of mobility for the whole of Europe with BMW Mobile Care, and it is valid for up to ten years from the date when your vehicle was first registered.

  • Comprehensive mobility services two years
  • Renewing the mobility guarantee
  • Mobility guarantee exclusions